Here at RDC, data security and privacy lie at the heart of what we do which means we take the protection of your data seriously. We value your trust and as such we commit to interacting with our customers in a transparent, compliant and ethical manner at all times. We will never, under any circumstances, sell, rent or trade your data to or with third parties nor will we offer any marketing services on behalf of a third party.
Your Personal Data
For subscribers to our LOOP product, as part of your subscription(s), we will hold your contact details (sometimes a business address, email address, telephone, mobile and fax numbers) to contact you regarding the services you have purchased. This includes re-registration/renewal notifications, and surveys to help us improve the quality of our services. All such information is processed through secure servers.
For users of our general website who fill out a contact form, we will hold your contact details (sometimes a business address, email address, telephone, mobile and fax numbers) to contact you regarding the request you have made. We may hold this data on secure servers to enable us to analyse and measure website interactions beyond the time taken to respond to your query.
We comply fully with all applicable Data Protection and consumer legislation, and as such will treat any information provided as fully confidential.
Your subscription to LOOP does not imply your consent to us to market other products and services
We collect and analyse product usage data to help diagnose faults, improve functionality, manage the system and gather broad demographic information about how our customers user our products.
All of this information is stored on UK–based, secure, GDPR compliant servers and is anonymised for your security. In addition, we may collect your email address in order to enable you as a customer to log onto the service and only for that reason.
If you use this website, certain information is automatically collected so that delivery can be made of the service. Cookies are stored on your machine by your browser in order to enhance your experience. You can set your browser to disable cookies, but you may find that some website features will not work.
When you request a page from the site's web server, the server automatically collects some information about your system, including your IP address. We collect the minimum information necessary to make the service work - this information is essential to send the pages back across the Internet to the right computer.
Trusted third parties contracted by RDC may from time to time access the information contained on this website in order to improve the experience for the user and optimise the site performance.
If you have given us your consent to provide you with occasional special offers regarding other products and services we commit to no more than one offer per month. You have the right to be removed from this distribution list at any point and can do so by contacting us.
Access to your personal information
You are entitled to view, amend, or delete some or all of the personal information that we hold on you. If you have any questions about this policy or our use of your data then please email your request to our data officer, Ian Robins or in writing. Our data officer is based at the Nottingham office of RDC Aviation Ltd:
RDC Aviation Ltd
First Floor, Imperial Building
20-22 Victoria Street
Changes to this Policy
This policy was last amended on 14th October 2019, reviewed on 27th April and will be reviewed again no later than 31st October 2020